Calidad en las empresas del sector textil de la región Junín
No hay miniatura disponible
Fecha
2019-09-11
Título de la revista
ISSN de la revista
Título del volumen
Editor
Pontificia Universidad Católica del Perú
DOI
Resumen
Con más 3000 años de tradición textil, el Perú ha sido un país reconocido por la
calidad de sus prendas elaboradas con fibras de alpaca y algodón; de allí que se tiene como
herencia un sector textil vigente y activo. Esta investigación pretende medir la percepción de
aplicación de la calidad de las empresas del sector textil en la Región Junín bajo la óptica de
la Gestión de la Calidad Total (TQM por las siglas en inglés) por medio de la herramienta
denominada Modelo de Nueve Factores de TQM; con ello, se espera aportar a la mejora de la
eficiencia en la gestión de los factores de calidad en el sector. La investigación se realizó bajo
un enfoque cuantitativo no experimental, con diseño transeccional y de alcance descriptivo.
Debido a que la industria textil es amplia en sus actividades, para el estudio, se
seleccionó por muestro probabilístico simple un conjunto de 84 empresas pertenecientes a las
Divisiones 13 y 14 que otorga la Clasificación Internacional Industrial Uniforme (CIIU), es
decir, los segmentos que confecciona con fibras textiles no sintéticas (hilos) y los que
elaboran prendas con tejidos planos o telas a quienes se les aplicó un cuestionario de 35
preguntas, sin secuencia aparente, estructuradas internamente en nueve grupos o factores de
calidad como (a) Alta Gerencia, (b) Planeamiento de la calidad, (c) Auditoría y evaluación de
la calidad, (d) Diseño del producto, (e) Gestión de la calidad del proveedor, (f) Control y
mejoramiento de proceso, (g) Educación y entrenamiento, (h) Círculos de calidad, (i)
Enfoque hacia la satisfacción del cliente.
El resultado muestra que el sector textil de la Región Junín presenta un parcial
cumplimiento de los nueve factores de TQM debido a la participación de la alta gerencia, la
gestión de procesos internos y la gestión con proveedores.
With over 3000 years of textile tradition, Peru has been a country renowned for the quality of their clothes made from alpaca and cotton fibers; from there you have a legacy a current and active textile sector. This research aims to measure the perception of application of quality of textile companies in Junín region from the perspective of Total Quality Management (TQM by acronym in English) and in particular by the model tool called Nine TQM factors; thus expected to contribute to improved efficiency in the management of quality factors in the sector. The research was conducted under a non-experimental quantitative approach, with transactional descriptive design and scope. Because the textile industry is broad in its activities, for the study were selected by simple probability sampling a set of 84 companies belonging to Divisions 13 and 14 which grants (ISIC) International Standard Classification Industrial, segments which prepares with no synthetic fibers (threads) and those that produce garments with woven fabrics or fabrics who answered a questionnaire of 35 questions, with no apparent sequence internally structured in nine groups or quality factors such as (a) Senior Management (b) Planning quality, (c) Audit and quality assessment, (d) Design of the product, (e) Quality Management Supplier (f) Control and process improvement, (g) Education and training, (h) Quality Circles (i) Focus on customer satisfaction. The result shows that the textile sector in the Junin region has a partial fulfillment of the nine factors of TQM because of the involvement of top management, the management of internal processes and the management with suppliers.
With over 3000 years of textile tradition, Peru has been a country renowned for the quality of their clothes made from alpaca and cotton fibers; from there you have a legacy a current and active textile sector. This research aims to measure the perception of application of quality of textile companies in Junín region from the perspective of Total Quality Management (TQM by acronym in English) and in particular by the model tool called Nine TQM factors; thus expected to contribute to improved efficiency in the management of quality factors in the sector. The research was conducted under a non-experimental quantitative approach, with transactional descriptive design and scope. Because the textile industry is broad in its activities, for the study were selected by simple probability sampling a set of 84 companies belonging to Divisions 13 and 14 which grants (ISIC) International Standard Classification Industrial, segments which prepares with no synthetic fibers (threads) and those that produce garments with woven fabrics or fabrics who answered a questionnaire of 35 questions, with no apparent sequence internally structured in nine groups or quality factors such as (a) Senior Management (b) Planning quality, (c) Audit and quality assessment, (d) Design of the product, (e) Quality Management Supplier (f) Control and process improvement, (g) Education and training, (h) Quality Circles (i) Focus on customer satisfaction. The result shows that the textile sector in the Junin region has a partial fulfillment of the nine factors of TQM because of the involvement of top management, the management of internal processes and the management with suppliers.
Descripción
Palabras clave
Calidad total, Industria textil--Perú--Junín, Investigación cuantitativa
Citación
item.page.endorsement
item.page.review
item.page.supplemented
item.page.referenced
Licencia Creative Commons
Excepto se indique lo contrario, la licencia de este artículo se describe como info:eu-repo/semantics/openAccess