Case-Study of Internationalization in Peruvian SMEs

Miniatura

Fecha

2011

Título de la revista

ISSN de la revista

Título del volumen

Editor

Pontificia Universidad Católica del Perú. CENTRUM

DOI

Resumen

The aim of the study is to better understand and assess the strategic effectiveness of three Peruvian SMEs, focusing on internationalization and information communication technologies. Through qualitative content and thematic analysis, the authors identify push and pull factors of internationalization and explore e-business tools and technologies. Of the three SMEs, two target the domestic market and consider internationalization as a reactive strategy to home market saturation. The third proactively targets overseas markets. Key barriers include limited expertise and technological resources. A descriptive framework of SME internationalization for the three studied SMEs is proposed that can be used to inform further substantive and correlational inquiry.

Descripción

Palabras clave

Peru, SME, Customer relationship management (CRM), E-business, Internationalization

Citación

item.page.endorsement

item.page.review

item.page.supplemented

item.page.referenced

Licencia Creative Commons

Excepto se indique lo contrario, la licencia de este artículo se describe como info:eu-repo/semantics/openAccess