Case-Study of Internationalization in Peruvian SMEs
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Authors
Vásquez, Fernando
Doloriert, Clair H.
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Pontificia Universidad Católica del Perú. CENTRUM
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Acceso al texto completo solo para la Comunidad PUCP
Abstract
The aim of the study is to better understand and assess the strategic effectiveness of three Peruvian SMEs, focusing on internationalization and information communication technologies. Through qualitative content and thematic analysis, the authors identify push and pull factors of internationalization and explore e-business tools and technologies. Of the three SMEs, two target the domestic market and consider internationalization as a reactive strategy to home market saturation. The third proactively targets overseas markets. Key barriers include limited expertise and technological resources. A descriptive framework of SME internationalization for the three studied SMEs is proposed that can be used to inform further substantive and correlational inquiry.
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Keywords
Peru, SME, Customer relationship management (CRM), E-business, Internationalization
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Except where otherwised noted, this item's license is described as info:eu-repo/semantics/openAccess

