Centro de Innovación de la Cadena de Valor

URI permanente para esta colecciónhttp://54.81.141.168/handle/123456789/166748

Este centro promueve el estudio de los problemas más relevantes para las etapas de la cadena de valor y se evalúan las nuevas tecnologías que están reconfigurando la industria. Estudia la cadena de valor en: la operación logística, la innovación, la promesa de la inteligencia artificial y temas afines.

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  • Miniatura
    ÍtemAcceso Abierto
    El ISO 9001 y TQM en las empresas de Colombia
    (CENTRUM Publishing, 2015) Benzaquen De Las Casas, Jorge; Convers, Jorge
    El presente estudio muestra el impacto de tener un Sistema de Gestión de Calidad (SGC) con ISO 9001:2008 de las empresas en Colombia en base a nueve factores de éxito usados para medir la implementación de la Administración de la Calidad Total (TQM). Se analizaron 207 empresas con la finalidad de hacer una comparación entre las que tienen dicha certificación y aquellas que no la tienen. Asimismo, se propone que la metodología empleada en este estudio se aplique en otros países latinoamericanos.
  • Miniatura
    ÍtemAcceso Abierto
    Relationships among TQM practices and Performance, considering the influences of the Culture, the Industrial Sector and the Size of the Firms
    (CENTRUM Publishing, 2015) Pino Jordán, Ricardo Miguel; Alfaro Paredes, Emigdio Antonio; Marquina Feldman, Percy
    The purpose of this study was to propose a model for understanding the relationships among the Total Quality Management (TQM) Practices and the Performance, considering the culture, the industrial sector and the size of the firms. After the evaluation of the proposed model in a specific developing country, some conclusions were the following: (a) TQM Practices had a significant relationship with the operational performance of the private firms, but not for all types of firms, (b) TQM practices which were most related with the operational performance of firms which produced services: (i) in small firms were: the training of the workers, the management commitment, and the customer focus, (ii) in medium firms were: quality management of providers, product design, and the management commitment, and (iii) in the big firms were: product design, management commitment and customer focus, and c) TQM practices which were most related to the operational performance in medium and big firms were: customer focus, product design and training of workers. Finally, some topics were suggested for future researches.