Tesis y Trabajos de Investigación PUCP

URI permanente para esta comunidadhttp://54.81.141.168/handle/123456789/6

El Repositorio Digital de Tesis y Trabajos de Investigación PUCP aporta al Repositorio Institucional con todos sus registros, organizados por grado: Doctorado, Maestría, Licenciatura y Bachillerato. Se actualiza permanentemente con las nuevas tesis y trabajos de investigación sustentados y autorizados, así como también con los que que fueron sustentados años atrás.
Ingresa a su web: Repositorio Digital de Tesis y Trabajos de Investigación PUCP

Explorar

Filtros

20211

Ajustes

Autorsearch.filters.applied.operator.equals: search.filters.author.Alegría Cahuana, Diego Alberto

Resultados de búsqueda

Mostrando 1 - 1 de 1
  • No hay miniatura disponible
    ÍtemTexto completo enlazado
    Consulting Report - The high incidence due to a bad analysis of the Telefonica´s user requirements by INDRA.
    (Pontificia Universidad Católica del Perú, 2021-02-12) Alegría Cahuana, Diego Alberto; Cieza Huané, Leslie Yessenia; Wittig, Ellen Sophie; Sánchez Paredes, Sandro Alberto
    Telefónica del Perú S.A.A. is a multinational telecommunications company based in Spain. Founded in 1992, operating internationally Telefónica the organization has more than 25 years of experience, Telefónica has been operating in Peru since 1994. The main objective of the consultancy was to identify the main problems Telefónica has in the area of Quality Assurance (QA), which do not allow it to reach the institution's goals and which generate cost overruns for the company. This was done through surveys and work meetings with workers; once the main problem was identified, the root causes were analyzed, and then solutions were proposed to solve the current problem. The main problem which is to have a high incidence has as a root cause of the unsufficient analysis of the users' requirements by the manager or quality control analyst. This bad analysis generates a repetition of the processes that have been carried out and this leads to an additional cost for bad analysis. In order to solve this problem and reduce the number of monthly incidents that are generated, proposes the creation of Telefonica's own website. At present, this website is provided by the provider Indra, and Telefonica has no right to this information. With this proposed solution, which is a long term solution, Telefonica could identify the problems of the incidents that may occur in the month, since it can have traceability of each one, and with it can generate lessons learned to avoid making the same mistakes.