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  • Miniatura
    ÍtemAcceso Abierto
    TQM Practices in Manufacturing and Service Companies in Peru
    (Pontificia Universidad Católica del Perú. CENTRUM, 2008) Pino, Ricardo M.
    The research study involved exploring how Peruvian companies use TQM practices and the differences in this use considering industrial sector and company size. Three hundred and sixty-three MBA students, middle managers of private companies operating in Arequipa, Cajamarca, Chiclayo, Cusco, Lima, Piura, or Trujillo, answered a questionnaire, developed by the author, about the use of TQM practices in their companies. The findings indicate significant differences between manufacturing and service companies in two practices, information and analysis and empowerment; and significant differences among small, medium, and large companies in two practices, information and analysis, and employee training.
  • Miniatura
    ÍtemAcceso Abierto
    Regulation, Monitoring, and Ownership Influence the Quality of Service of Latin American Electric Distribution Utilities: A Doctoral Research Proposal
    (Pontificia Universidad Católica del Perú. CENTRUM, 2008) Revolo, Miguel J.
    The decline in the quality of service of electric distribution utilities in Latin America is a topic requiring investigation because of its effect on the sustainability of privatization. The quality of service could be a hidden cost of privatization because the policies of regulation have neglected the quality-of-service issue. The aim of this study will be to determine the influence of regulation, monitoring, and ownership on the quality of service of Latin American electric distribution utilities. A panel data technique will be appropriate for the analysis because of the need to incorporate cross-sectional and time-series data. The outcomes of this research may help regulators and decision makers to implement policies to improve the quality of service.