Journal of CENTRUM Cathedra. Vol. 05, Issue 02

URI permanente para esta colecciónhttp://54.81.141.168/handle/123456789/194733

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JCC Volume 5 - Issue 2 - 2012
  • Estimating and Explaining the Financial Performance of Property and Casualty Insurers: A Two-Stage Analysis Doumpos, Michael; Gaganis, Chrysovalantis; Pasiouras, Fotios; 1
  • From Productivity Strategy to Business Case: Choosing a Cost-Effective Intervention for Workplace Innovations Oeij, Peter; de Looze, Michiel; ten Have, Klaas; van Rhijn, Gu; de Graaf, Bart; 2
  • An Analytical Approach to Predict the Performance of Thoracic Transplantations Oztekin, Asil; 3
  • Evaluating Recycling Sustainability Performance of E-waste Products Yeh, Chung-Hsing; Xu, Yan; 4
  • An Organizational Capability-Based Performance Measurement Model for Technology Conversion Process Gusberti, Tomoe; Echeveste, Márcia; 5
  • Accountability and Performance Measurement: A Stakeholder Perspective Harrison, Julie; Rouse, Paul; de Villiers, Charl; 6
  • What Drives International Performance? Insights from Computer-Related Service Firms Etemad-Sajadi, Reza; Bezençon, Valéry; 7

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      What Drives International Performance? Insights from Computer-Related Service Firms
      (Pontificia Universidad Católica del Perú. CENTRUM, 2012) Etemad-Sajadi, Reza; Bezençon, Valéry
      The aim of this paper is to understand the drivers of international performance for service firms. Qualitative interviews and a literature review are used to build the model which is tested empirically on computer-related (CR) service firms using structural equation modeling (SEM). Results show that standardized services and services requiring limited face-to-face contact positively influence international performance. In addition, joint venture and establishment abroad are the two most effective modes of entry. Finally, firm size and international experience are also significant drivers of international performance. As a practical implication, the research suggests that firms with limited capabilities should prefer to export standardized services requiring limited face-to-face contact.