(Pontificia Universidad Católica del Perú, 2017-03-22) Silva Solano, Luis Ernesto
Business Intelligence (BI) is the set of methodologies, practices and capacities focused on information management that allows companies to make better decisions. The practice of BI is developed through IT systems and an in-depth knowledge of the company’s “core business”. This article seeks to make an assessment of the difficulties, costs and benefits that are taken into account before acquiring a BI tool.Among the difficulties is the adaptation of complex information, the deficient data entry, the privacy problems. Related to costs, the costs of licensing and acquiring a tool are developed, as well as those derived from the adaptation of personnel to these solutions. Likewise, regarding the main benefits, the control of the activities, the improvement in the productivity of the collaborators, the technological support to reach the objectives, the promotion of a data-oriented culture and the improvement in the decision-making are exposed. In this way, it shows the challenge that companies in the information age, where knowledge has become a source of competitive advantage for the market and in which people are prepared to achieve success.
