(Pontificia Universidad Católica del Perú, 2017-03-22) Bravo Sotomayor, Daniel
The development of information and communication technologies (ICT), mainly in the 21st century, has generated a series of changes within an increasingly globalized world, allowing companies to incorporate technological tools according to their needs.As a result of the above, the article presents the impacts of incorporating ICTs at the level of the value chain, with the aim of analyzing the consequences within the business activities defined within it. Likewise, the potential opportunities generated by these tools are raised, in order to support decision making at the managerial level through knowledge of its benefits and implications.
