Servicios de biblioteca durante la pandemia de la COVID-19 en la Facultad de Ingeniería Electrónica e Informática de la Universidad Nacional Federico Villarreal
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2024-03-07
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Pontificia Universidad Católica del Perú
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Resumen
La pandemia de la COVID-19 castigó al mundo y tuvo graves consecuencias en
diversos ámbitos de la vida humana. En dicho contexto de emergencia sanitaria, el
sector educación vivió un drástico giro en la forma de aprender y las bibliotecas
universitarias se vieron obligadas a efectuar una reingeniería de sus procesos, pues
no era posible la presencialidad. La propuesta de este trabajo de suficiencia
profesional es explicar cómo la labor tradicional en el servicio presencial fue
adaptándose a diferentes tareas y actividades que surgieron en lo virtual, las que
contribuyeron a una sistematización de esta experiencia profesional en la biblioteca
de la Facultad de Ingeniería Electrónica e Informática (FIEI) de la Universidad
Nacional Federico Villarreal (UNFV). El proyecto de investigación tuvo como objetivo
desarrollar qué servicios digitales se impulsaron en la biblioteca de la FIEI de la UNFV
como consecuencia de la COVID-19. El presente trabajo aborda el servicio y la
satisfacción de los usuarios con respecto a los servicios de la Biblioteca de la FIEI.
Esta investigación tuvo un enfoque metodológico de tipo cualitativo, para lo cual se
empleó una encuesta de satisfacción de servicios bibliotecarios remotos realizada en
las 19 bibliotecas del Sistema de Bibliotecas de la Universidad.
The recent COVID-19 pandemic has inflicted significant hardships worldwide, causing severe consequences across various aspects of human life. Within this context of health emergency, the education sector underwent a transformation in the way teachers and students engage in learning, and university libraries were compelled to reengineer their processes due to the impossibility of in-person activities. The purpose of this professional proficiency project is to comprehend how traditional work in the physical service setting evolved to adapt to different tasks and activities presented in the virtual realm, contributing to the systematization of professional experience at the Faculty of Electronic and Computer Engineering (FIEI) Library at the Universidad Nacional Federico Villarreal (UNFV). The research project aimed to identify which digital services were promoted at the Faculty of Electronic Engineering Library of UNFV as a result of COVID-19. This study addresses both the service and user satisfaction regarding the services of the FIEI Library. The research employed a qualitative methodological approach by the use a survey of remote library services satisfaction conducted across the 19 libraries within the University's Library System.
The recent COVID-19 pandemic has inflicted significant hardships worldwide, causing severe consequences across various aspects of human life. Within this context of health emergency, the education sector underwent a transformation in the way teachers and students engage in learning, and university libraries were compelled to reengineer their processes due to the impossibility of in-person activities. The purpose of this professional proficiency project is to comprehend how traditional work in the physical service setting evolved to adapt to different tasks and activities presented in the virtual realm, contributing to the systematization of professional experience at the Faculty of Electronic and Computer Engineering (FIEI) Library at the Universidad Nacional Federico Villarreal (UNFV). The research project aimed to identify which digital services were promoted at the Faculty of Electronic Engineering Library of UNFV as a result of COVID-19. This study addresses both the service and user satisfaction regarding the services of the FIEI Library. The research employed a qualitative methodological approach by the use a survey of remote library services satisfaction conducted across the 19 libraries within the University's Library System.
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Palabras clave
COVID-19 (Enfermedad), Bibliotecas universitarias--Perú, Usuarios de bibliotecas