¿La culpa es solo del conductor?: Un análisis de la responsabilidad de las plataformas digitales frente al consumidor de taxi por aplicativo en el Perú
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2024-04-22
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Pontificia Universidad Católica del Perú
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La presente investigación busca determinar la responsabilidad de las empresas
administradoras de plataformas digitales de intermediación (que usan en su
actividad comercial el modelo de economía colaborativa y el comercio C2C)
respecto del servicio de transporte realizado entre el conductor y el consumidor
pasajero. Así, el objetivo de este trabajo es determinar si es necesaria su
regulación en el Código de Protección y Defensa del Consumidor (CPDC), o si
es posible acudir a los sistemas de autorregulación en materia de consumo para
esclarecer la esfera de responsabilidad en este mercado. Para ello, se analiza
primero el ámbito de protección del CPDC respecto a las plataformas digitales,
luego se determina la esfera de responsabilidad de estas plataformas, para
finalmente esclarecer si se requiere alguna regulación expresa de dicha
responsabilidad. En consecuencia, el presente trabajo concluye que el CPDC
comprende también a las plataformas digitales al ser proveedoras del servicio de
interconexión de usuarios, pero solo limitándose a la relación con el pasajero o
destinatario final. Asimismo, se establece que, al ser plataformas digitales del
rubro transporte con reglas de gobernanza, presentan una extensión de su
esfera de responsabilidad, abarcando no solo la obligación de establecer reglas
garantes de idoneidad y seguridad del servicio, sino también su cumplimiento.
Finalmente, se concluye que los sistemas de autorregulación no son adecuados
para regular la responsabilidad de estas empresas, por la falta de representación
de los consumidores y problemas en la transparencia de sus resoluciones,
siendo más adecuada su regulación normativa.
This research seeks to determine the responsibility of the companies that manage digital intermediation platforms (which use the collaborative economy model and C2C commerce in their commercial activity) with respect to the transportation service provided between the driver and the consumer passenger. Thus, the aim of this paper is to determine whether it is necessary to regulate them in the Consumer Protection and Defense Code (CPDC), or whether it is possible to resort to self-regulation systems in consumer matters to clarify the sphere of responsibility in this market. For this purpose, the scope of protection of the CPDC with respect to digital platforms is first analyzed, then the sphere of liability of these platforms is determined, and finally it is clarified whether any express regulation of such liability is required. Consequently, this paper concludes that the CPDC also covers digital platforms as providers of the interconnection service for users, but only limited to the relationship with the passenger or final recipient. Likewise, it is established that, being digital platforms in the transportation sector with governance rules, they present an extension of their sphere of responsibility, covering not only the obligation to establish rules guaranteeing the suitability and safety of the service, but also its compliance. Finally, it is concluded that self-regulatory systems are not adequate to regulate the liability of these companies, due to the lack of representation of consumers and problems in the transparency of their resolutions, being more appropriate their normative regulation.
This research seeks to determine the responsibility of the companies that manage digital intermediation platforms (which use the collaborative economy model and C2C commerce in their commercial activity) with respect to the transportation service provided between the driver and the consumer passenger. Thus, the aim of this paper is to determine whether it is necessary to regulate them in the Consumer Protection and Defense Code (CPDC), or whether it is possible to resort to self-regulation systems in consumer matters to clarify the sphere of responsibility in this market. For this purpose, the scope of protection of the CPDC with respect to digital platforms is first analyzed, then the sphere of liability of these platforms is determined, and finally it is clarified whether any express regulation of such liability is required. Consequently, this paper concludes that the CPDC also covers digital platforms as providers of the interconnection service for users, but only limited to the relationship with the passenger or final recipient. Likewise, it is established that, being digital platforms in the transportation sector with governance rules, they present an extension of their sphere of responsibility, covering not only the obligation to establish rules guaranteeing the suitability and safety of the service, but also its compliance. Finally, it is concluded that self-regulatory systems are not adequate to regulate the liability of these companies, due to the lack of representation of consumers and problems in the transparency of their resolutions, being more appropriate their normative regulation.
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Protección al consumidor--Perú, Comportamiento del consumidor--Perú, Aplicaciones--Dispositivos móviles--Perú, Taxistas--Perú
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