Browsing Centrum PUCP by Subject "SERVQUAL"
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Adapting Fuzzy Linguistic SERVQUAL Model: A comparative analysis of bank services in Malaysia
(CENTRUM PublishingPE, 2012)Fuzzy logic provides a useful tool for dealing with decisions in which the phenomena are imprecise and vague. The application of non-parametric statistical analysis in the SERVQUAL model could be more meaningful in the ...