Working Papers

URI permanente para esta comunidadhttp://54.81.141.168/handle/123456789/141904

Buscamos profundizar y explorar los conocimientos en las áreas y temas relevantes en los negocios discutidos internacionalmente. Nuestra investigación está dirigida para profesionales y stakeholders de todas las industrias e investigadores que busquen fuentes de información en los temas de investigación relevantes e innovadores en los negocios.

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Fecha de inicio: 2012Temasearch.filters.applied.operator.equals: search.filters.subject.Performance

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Mostrando 1 - 2 de 2
  • Miniatura
    ÍtemAcceso Abierto
    Measuring the Performance of a Dehydration Plant of Apples
    (CENTRUM Publishing, 2015) Sánchez Ramírez, Rodrigo Antonio; Vincent, Charles; González Araya, Marcela; Paliza, Juan Carlos
    Given the importance of the Chilean dried-fruit market and the characteristics of the industrial process of dehydration, it becomes imperative for companies to measure the efficiency of their production processes in order to identify critical areas and take the necessary actions to improve them. Hence, the present work performs an efficiency analysis for the production of dried apples in a plant of the Maule region, Chile. The methodology used is Data Envelopment Analysis, considering both discretionary and non-discretionary variables. The results indicate that the application of the model without non-discretionary variables shows higher efficiency indices than the model with non-discretionary variables. Additionally, the efficiency analysis results, segregated by variety, origin, and fruit type, indicate that the selection of these segregations could be used to increase the production or generate higher efficiencies. Finally, the technological change in the same plant is analysed through the Malmquist index. The findings of this research could help improve the decision-making process of managers concerned with the efficient use of resources within the company.
  • Miniatura
    ÍtemAcceso Abierto
    Relationships among TQM practices and Performance, considering the influences of the Culture, the Industrial Sector and the Size of the Firms
    (CENTRUM Publishing, 2015) Pino Jordán, Ricardo Miguel; Alfaro Paredes, Emigdio Antonio; Marquina Feldman, Percy
    The purpose of this study was to propose a model for understanding the relationships among the Total Quality Management (TQM) Practices and the Performance, considering the culture, the industrial sector and the size of the firms. After the evaluation of the proposed model in a specific developing country, some conclusions were the following: (a) TQM Practices had a significant relationship with the operational performance of the private firms, but not for all types of firms, (b) TQM practices which were most related with the operational performance of firms which produced services: (i) in small firms were: the training of the workers, the management commitment, and the customer focus, (ii) in medium firms were: quality management of providers, product design, and the management commitment, and (iii) in the big firms were: product design, management commitment and customer focus, and c) TQM practices which were most related to the operational performance in medium and big firms were: customer focus, product design and training of workers. Finally, some topics were suggested for future researches.