Centro de Competitividad, Finanzas Corporativas y Políticas Públicas

Permanent URI for this collectionhttp://54.81.141.168/handle/123456789/166746

Este centro promueve el estudio de las finanzas, tanto corporativas como públicas, y analiza la competitividad y los efectos de las políticas públicas en el mercado y las expectativas, con especial incidencia en Perú y Latinoamérica. Tiene por objetivo coadyuvar al desarrollo de conocimientos, información y capacidades en beneficio de la sociedad, sobre temas relacionados con el quehacer del Estado, la inserción del Perú y Latinoamérica dentro del escenario global, los criterios de productividad, competitividad y efectividad organizacional en los proyectos de inversión (tanto públicos como privados), el impacto de las políticas públicas (fiscales y monetarias) en el mercado, los indicadores de buen gobierno (gobernabilidad y gobernanza), , las expectativas empresariales y del consumidor, y demás temas afines.

Browse

Author: search.filters.author.Kumar, Mukesh

Search Results

Now showing 1 - 2 of 2
  • Thumbnail Image
    ItemOpen Access
    Adapting Fuzzy Linguistic SERVQUAL Model: A comparative analysis of bank services in Malaysia
    (CENTRUM Publishing, 2012) Vincent, Charles; Kumar, Mukesh; Suggu, Srinivas
    Fuzzy logic provides a useful tool for dealing with decisions in which the phenomena are imprecise and vague. The application of non-parametric statistical analysis in the SERVQUAL model could be more meaningful in the presence of skewed distribution of customers’ scores. The current paper aims to construct a fuzzy SERVQUAL method for evaluating the service quality of banks in Malaysia for different market segments, namely conventional, Islamic and foreign banks. Further, a comparison of service quality gaps has been assessed with respect to demographic characteristics of the customers to answer a fundamental question “What do customers want from banking services and which elements of service quality is important for different customers?” The sample is made up of 766 bank customers, consisting of the customers from conventional, Islamic and foreign banks from different parts of Malaysia. The data have been collected by using the structured questionnaire, which consists of three sections. Section 1 deals with consumers’ usage of banking channels and their banking behavior. Section 2 contains 26 statements related to service quality dimensions based on past literature. Finally, Section 3 contains the questions related to the socio-demographic profiles of respondents. First, the effectiveness of the Fuzzy linguistic scale and the Likert scale was compared by using the test of internal consistencies on dimensions of service quality. Further, the assumptions of analysis of variance (ANOVA) were checked for appropriateness of statistical analysis to be performed for the comparative analysis. Finally, the SERVQUAL gaps are analyzed and compared across 3 market segments and different groups of customers based on demographic characteristics by using non-parametric approach.
  • Thumbnail Image
    ItemOpen Access
    Evaluating the Performance of Indian Banking Sector using Data Envelopment Analysis during Post-Reform and Global Financial Crisis
    (CENTRUM Publishing, 2012) Kumar, Mukesh; Vincent, Charles
    Enticed by the reform of Indian banking sector in the early 1990s and further slowdown in the economy as a result of global financial crisis in late 2000s, the current study analyzes the performance of Indian banks using data envelopment analysis. The performance is measured in terms of technical efficiency, returns-to-scale, and Malmquist productivity index for a sample of 33 banks, consisting of 19 public sector and 14 private sector banks during the period spanning 1995-96 to 2009-10. The jackknifing analysis, followed by the dummy variable regression model is used to identify the outlier and its possible impact on overall efficiency trends. Findings reveal that efficiency scores are robust in the sense that the inclusion of outlier does not affect the overall efficiency trends. The public sector bank is faintly doing better than the private sector banks in terms of (i) technical efficiency since 2003-04 and (ii) scale efficiency from 2000-01 onwards. There is growing tendency of public banks operating under increasing returns to scale, implying that substantial gains could be obtained from altering scale via either internal growth or consolidation in the sector. The difference in the Total Factor Productivity (TFP) change between these two types of banks is found to be statistically significant in favour of public sector banks. The technological change has been the dominating source of productivity growth, whereas, the contribution of pure efficiency change and scale change are found to be negligible in Indian banking sector during the period of study. The reform in Indian banking sector has clearly re-energized the Indian banking sector as a whole, resulting in a positive change in TFP through technological change possibly as a result of adoption of latest technology and new business practices in post reform period. However, there is evidence of shrink in the market resulting in movement of the banks towards increasing returns-to-scale as well as negative growth in TFP in both the sectors during the period of global financial crisis.