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Regulatory Design and Technical Efficiency: Public Transport in France
(CENTRUM Publishing, 2015)
Public transport systems are often subject to a close regulatory oversight because of their economic and social impacts. In the case of France, this has led to an institutional design that has involved the participation ...
A Non-radial DEA index for Peruvian regional competitiveness
(CENTRUM Publishing, 2016)
In this paper, we propose a method to measure competitiveness performance at the subnational level, with an application to Peruvian regions. For this, we propose a benefit-of-the-doubt composite index that summarizes the ...
Evaluating the Performance of Indian Banking Sector using Data Envelopment Analysis during Post-Reform and Global Financial Crisis
(CENTRUM Publishing, 2012)
Enticed by the reform of Indian banking sector in the early 1990s and further slowdown in the economy as a result of global financial crisis in late 2000s, the current study analyzes the performance of Indian banks using ...
Adapting Fuzzy Linguistic SERVQUAL Model: A comparative analysis of bank services in Malaysia
(CENTRUM Publishing, 2012)
Fuzzy logic provides a useful tool for dealing with decisions in which the phenomena are imprecise and vague. The application of non-parametric statistical analysis in the SERVQUAL model could be more meaningful in the ...