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Evaluating the Performance of Indian Banking Sector using Data Envelopment Analysis during Post-Reform and Global Financial Crisis
(CENTRUM Publishing, 2012)
Enticed by the reform of Indian banking sector in the early 1990s and further slowdown in the economy as a result of global financial crisis in late 2000s, the current study analyzes the performance of Indian banks using ...
Adapting Fuzzy Linguistic SERVQUAL Model: A comparative analysis of bank services in Malaysia
(CENTRUM Publishing, 2012)
Fuzzy logic provides a useful tool for dealing with decisions in which the phenomena are imprecise and vague. The application of non-parametric statistical analysis in the SERVQUAL model could be more meaningful in the ...
Benchmarking Peruvian Banks using Data Envelopment Analysis
(Pontificia Universidad Católica del Perú. CENTRUM, 2011)
Despite the growing literature on bank efficiency worldwide over the last decade, researchers have neglected the Peruvian banking sector. In this paper, the technique of data envelopment analysis (DEA) is used to investigate ...