Browsing by Author "Kuong Rodríguez, Jorge Ulises"

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    Impact of Human Factor Management on Company Productivity: The moderating effect of Digitalization
    (Pontificia Universidad Católica del Perú, 2024-07-16) Kuong Rodríguez, Jorge Ulises; Arana Barbier, Pablo José
    Digitalization phenomenon is changing the environment and markets very quickly, companies in search of competitiveness are aligning all their business processes with Industry 4.0, and human factor management is no exception to this. Study of the impact of human factor management on company productivity, with digitalization as a moderating variable was the purpose of this research, emphasizing medium and large companies in the service sector. Cross-sectional design and quantitative approach were used in this study. Structural equation modeling with the maximum likelihood estimation approach was the data analysis strategy used. The study used a sample of 330 individuals working of banking industry, in the city of Lima, in Peru. The primary findings of this study indicate a positive correlation between human factor management and company productivity. Additionally, digitalization was found to have a moderating effect on the relationship between productivity and human factor management, except for the human factor performance appraisal. These findings contribute to the existing literature and debate, as well as, allow to determine which dimensions of human factor management can be enhanced under the impact of a digital environment, thus contributing better to business performance.