Browsing by Author "Saavedra Ivancovich, Nevenka María"
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Relationship between perception of quality and millennials satisfaction: the gender moderating role
Saavedra Ivancovich, Nevenka María (Pontificia Universidad Católica del PerúPE, 2020-05-28)The objective of this research was to find out if gender acts as a moderating role in the relationship between the perception of quality and the satisfaction of the service provided to Millennials as clients of banking ...